Episode 13: Ron Bronson on Service Design
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View: Episode Transcript
In this episode of Surfacing, Andy and Lisa are joined by Ron Bronson. Ron has deep experience working at the intersection of digital policy, service design, and systems.
They talk about why so many services are poorly designed, and what needs to happen to improve both digital and physical world services for people. Ron also gives Andy some advice on selecting the proper tea, and Lisa asks about Ron's interest in the Finnish sport, Pesäpallo.
Show Notes
Ron Bronson is a design director who leads impactful initiatives at the intersection of technology, service design and public policy. He speaks globally on consequence design. Outside of work, he coaches high school tennis and runs a skeeball league. Ron lives in Portland, Oregon
References & Links
Resources
Tennis Polo, the game Ron invented
Portland Trash Problem - Six months later, parts of Portland are still buried under trash
Video: The Rule of Pesäpallo Explained
Follow Ron Bronson on Social Media
Transcript
Transcript is available here