All Episodes
Episode 44: Deep Dive - Digital Deca Part 5: 10 Management Truths for the Web Age
In this episode, Andy and Lisa review the management maxims Lisa laid out in her 2010 e-book The Digital Deca: 10 Management Truths for the Web Age. In this episode, they talk about truths: "Know your customer, but own your mission;" and, "Measure twice, execute once."
Episode 41: Surfacing Arin Bhowmick
In this episode, Lisa Welchman and Andy Vitale
talk to Arin Bhowmick, Chief Design Officer at SAP. In this rich conversation, Arin discusses his philosophy of design as a team sport and the role of intuition in the design process.
Episode 38: Surfacing Judy Ma
In this episode of the Surfacing Podcast, Lisa Welchman and Andy Vitale talk to Design Leader, Judy Ma. Judy reveals her leadership philosophy, the guidance she gives up-and-coming designers on how to be successful, and how her background in industrial design influences her approach to User Experience Design.
Episode 35: Surfacing Sam Quan Krueger
In this episode, Andy and Lisa talk to Sam Quan Krueger. Sam is the Head of Digital Communications at the United Nations Development Program (UNDP). Sam discusses his journey from agency work to a leadership role at the UNDP and his philosophy around supporting and enabling teams.
Episode 32: Surfacing Jaryn Miller
On this episode, Lisa and Andy talk to Jaryn Miller. Jaryn leads Service Design at Headspace and is the Co-founder of Oakland Reparations. In this rich conversation, Jaryn discusses mindfulness, his vocational journey, and how adopting an inclusive approach to service design is a win for every human being.
Episode 29: Alex Edmans on Delivering Purpose & Profit
In this episode, Lisa and Andy speak to author and Professor of Finance at London Business School, Alex Edmans. Alex talks about his pie-conomics framework and explains how organizations can make the business case for sustainability and accountability.
Episode 26: Diana Caplinger on Personalization & Peer Alignment
On this episode, Lisa and Andy speak to IT and product management executive, Diana Caplinger, who talked about creating personalized experiences for customers. Diana also spoke about internal alignment with peers and how to ensure an effective and safe customer experience.
Episode 23: 2021 Year-End Deep Dive with Rhys Welchman
Surfacing producer, Rhys Welchman, joins Andy and Lisa in this year-end recap. Rhys shares how Surfacing influences him as a band tour manager, and what it's like on the road in a pandemic. Plus, Lisa has a surprise holiday song for Andy!
Episode 20: Deep Dive - Design Leadership with Lisa & Andy
In this Surfacing deep dive, Lisa and Andy Vitale discuss Design leadership. Lisa asks Andy about the challenges of design leadership, ways to support design team members, and the role of constraints in keeping the design team focused on creating relevant experiences.
Episode 17: Peter Morville on Farming and the Future of Information Architecture Pt. 1
Lisa and Andy talk to information architect and author Peter Morville. In part 1, they discuss Peter’s recent move to a farm in Virginia—and the steep learning curve of becoming a farmer. In part 2, Peter offers his perspective on the future of information architecture.
Episode 14: Kristina Podnar on Digital Policy for Designers
In this episode, Lisa and Andy Vitale speak to digital policy consultant, Kristina Podna about the difference between policies, standards, and guidelines, and how a mature approach to policy can help teams design and deliver digital products and services.
Episode 11: Deep Dive Is Agile Worth It? with Lisa & Andy
Lisa and Andy explore agile software development, what it is, what it's meant to be, and the strengths and weaknesses of working with agility. Andy speaks about his experience with Agile and Lisa wonders about the role leaders play in pushing their teams to work faster.
Episode 8: Mike Monteiro’s Dream Band
In this episode, Lisa and Andy speak with Mike Monteiro, author, speaker and Co-Founder of Mule Design about a vast range of topics, including the early days of the web and how change happens in companies. Also discussed are what's next for Mike Monteiro and Mike's dream lineup for an all-time desert island super group.
Episode 5: Deep Dive - Should Designers Learn to Code with Lisa and Andy
Lisa and Andy set out to explore a much debated topic, should designers learn how to code? The conversation shifted to the way teams are structured around the web and they explored possibilities about how design and technology teams can work together.
Episode 2: Deep Dive - Design & Governance with Lisa and Andy
In this episode, hosts Lisa Welchman and Andy Vitale talk about the disciplines of design and governance, the conflicts that exist and how they can work together to improve the customer experience and the experience of being on the digital team.
Episode 43: Surfacing Christina Grell
In this episode, Lisa Welchman and Andy Vitale talk to Christina Grell, Senior Director of Product Marketing at Rocket Mortgage. Christina explains the discipline of product marketing and how it intersects with design and user experience.
Episode 40: Deep Dive - Digital Deca Part 3: 10 Management Truths for the Web Age
In this episode, Andy and Lisa review the management maxims Lisa laid out in her 2010 e-book The Digital Deca: 10 Management Truths for the Web Age. In this episode, they talk about truths five and six: "Standards enable collaboration;" and "The Web is an asset."
Episode 37: Deep Dive - Digital Deca Part 2: 10 Management Truths for the Web Age
In this episode, Andy and Lisa review the management maxims Lisa laid out in her 2010 e-book The Digital Deca: 10 Management Truths for the Web Age. In this episode, they talk about truths: "Decision-making must be based on expertise, not power;" and "The business framework must be inclusive."
Episode 34: Deep Dive - Digital Deca Part 1: 10 Management Truths for the Web Age
Andy and Lisa discuss Lisa’s 2010 e-book, The Digital Deca: 10 Management Truths for the Web Age and cover truths: "Your Web presence is the digital manifestation of your organization;" and "In a digitally transforming business environment, bold leadership is vital."
Episode 31: Jose Coronado on Design Team Recruitment
In this episode, Lisa and Andy speak to Jose Coronado, Global Head of Design Operations at JPMorgan Chase. Jose spoke about the maturity of DesignOps in the workplace and how to avoid exclusion by design when establishing recruiting and onboarding processes.
Episode 28: Aaron Irizarry on Healthy Teams & Authenticity at Work
In this episode, Lisa and Andy speak to to design leader and author, Aaron Irizarry. Aaron speaks about music, his journey into the world of design, and the steps he takes to create team environments that create space for the whole person.
Episode 25: Katherine Benjamin on Digital Services
In this episode, Lisa and Andy speak to Katherine Benjamin, Deputy Chief Technology Officer for Digital Services at City of New York. Katherine spoke about the challenges of service design during COVID-19, and offered insights on the history and future of digital government.
Episode 22: Natalie Marie Dunbar on Scaling Content Strategy
In this episode, Lisa and Andy speak to content strategist and writer, Natalie Marie Dunbar about her transition from traditional newspaper writing to the world of content strategy and content design, and her motivation for writing her upcoming book From Solo to Scaled.
Episode 19: Cleve Gibbon on Content Technologies & Design Agile Systems
Andy and Lisa talk with technologist Cleve Gibbon about the fundamentals of web content management and how to think about audiences, content, and technology when designing content models. Cleve also talks about how your professional network can support lifelong learning.
Episode 16: Deep Dive - Digital Governance with Lisa & Andy
In this Surfacing deep dive, hosts, Lisa Welchman and Andy Vitale, discuss digital governance. Andy asks Lisa about digital governance, what it is, what it isn't, and how solid governance practices support the product design and development process.
Episode 13: Ron Bronson on Service Design
In this episode Andy and Lisa are joined by Ron Bronson to talk about why so many services are poorly designed, and what needs to happen to improve both digital and physical world services for people. Ron also gives some advice on selecting the proper tea, and they talk about Ron's interest in the Finnish sport, Pesäpallo.
Episode 10: Per Axbom on Compassion & Digital Ethics
In this episode, Lisa and Andy speak to Per Axbom, a consultant in UX, accessibility and digital strategy, and a speaker and writer on Digital Ethics. They talk about Per’s research and work in design ethics, his first computer and his experience with the social media platform, Clubhouse.
Episode 7: Creativity for Makers with
Denise Jacobs
In this episode, Lisa and Andy speak to Denise Jacobs about her evolution from digital maker to creative support system for the digital maker community. They also discuss Denise’s book and latest project about how leaders can curate an environment that fosters creativity.
Episode 4: Regine Gilbert on Accessibility & Inclusive Design
In this episode, Lisa and Andy speak with Regine Gilbert about what accessibility means, why makers and businesses don't build accessible products, and advice for designers and makers that work in organizations where accessibility and inclusive design aren't a priority.
Episode 1: Whitney Quesenbery on Election Ballot Design
In this episode, Lisa Welchman and Andy Vitale
talk to Whitney Quesenbery about elections, the importance of ballot design, the role of election officials and how she and others at the Center for Civic Design are working to improve the experience of voting.
Episode 42: Deep Dive - Digital Deca Part 4: 10 Management Truths for the Web Age
In this episode, Andy and Lisa review the maxims Lisa laid out in her 2010 e-book The Digital Deca: 10 Management Truths for the Web Age. They talk about truths: "The organization owns the web presence;" and "Management should embrace impermanence."
Episode 39: Surfacing Scott Rosenberg
In this episode, Lisa and Andy speak with Scott Rosenberg, the Vice President, Global Head of Brand Management at Visa. Scott explores leadership strategies for designing and implementing governance and operational practices that enable a diverse global team.
Episode 36: Surfacing Laura Barnes
In this episode of the Surfacing Podcast, Lisa Welchman and Andy Vitale talk with Laura Barnes, Senior Director of Content Strategy at Red Hat. Laura talks about how she started in digital and content strategy and her philosophies around lifelong learning and leading content teams.
Episode 33: Surfacing Amy Heymans
In this episode, Lisa Welchman and Andy Vitale speak with Design Leader, Amy Heymans. Amy is a designer, futurist, visionary, and innovator focused on collaboratively designing a better future. She shares insights about her career path and the importance of being human-centered as both a leader and designer.
Episode 30: Deep Dive - Diversity, Equity, and Inclusion
In this episode, hosts Lisa Welchman and Andy Vitale have a conversation about diversity, equity, and inclusion. They speak about what the terms mean and how the dynamics of D, E, & I play out for them professionally and as colleagues.
Episode 27: Deep Dive - Leading Digital Teams
Lisa and Andy Vitale discuss what it means to lead a digital team. They focus on the interdisciplinary nature and challenges of leading large groups with a diverse skillset and consider how a new generation of digital leaders can turn the tides in a more positive direction.
Episode 24: Margaret Lee on Building Communities of Practice
This episode features leadership coach, Margaret Lee. Margaret spoke about her experience as director of UX Community & Culture at Google, offered advice for starting a community of practice and discussed her article and talk, Insights from a Reluctant Leader.
Episode 21: Natali Morris on Emerging Tech Journalism
In this episode, Lisa and Andy speak to journalist and podcaster Natali Morris. They talked with Natali about what it means to be an online personality, parenting in the digital age, and how the internet and web have shifted the dynamics of traditional media.
Episode 18: Peter Morville on Farming and the Future of Information Architecture Pt. 2
Lisa and Andy talk to information architect and author Peter Morville. In part 2, Peter discusses his methods for tackling IA projects with clients and considers some of the challenges that a new generation of designers and IAs face when building impactful digital experiences.
Episode 15: Jorge Arango on Architecting Experiences
In this episode, Lisa and Andy Vitale speak to information architect and educator, Jorge Arango. They discussed the responsibility associated with architecting online experiences and the dynamics that come with the long arc of technological innovation.
Episode 12: Laura Klein on What’s Wrong With UX
In this episode, Andy & Lisa talk to Laura Klein about how a lack of consideration during the product development life cycle leads to some of the low quality experiences we have online. Laura also reveals how her love of logic impacts the way she approaches user experience design.
Episode 9: Meena Kothandaraman on Qualitative Research
In this episode, Lisa and Andy speak to qualitative researcher and experience strategist, Meena Kothandaraman about being inspired by people when designing products and advice for teams who face challenges integrating research into their process.
Episode 6: Kevin Hoffman on
Remote Meetings
Lisa and Andy Vitale speak to Kevin Hoffman about how meetings have changed since the shift to work remotely and what can be classified as a meeting. They explore different types of meetings, including the meeting where he introduced Lisa and Andy to each other.
Episode 3: Dean Broadley on Innovation, Gardening and Growing Teams
In this episode, Andy and Lisa have a conversation with Dean Broadley about how his wide ranging experience as a digital practitioner and manager and his love of gardening have given him insights on how to grow people and teams in an organization.