Episode 2: Deep Dive - Design & Governance
Follow the Surfacing Podcast: Apple | Spotify | Google | YouTube | Amazon Music | Stitcher | RSS | More
View: Episode Transcript
In this first Surfacing deep dive, hosts Lisa Welchman and Andy Vitale talk about design and governance.
Why do designers feel that they don't have a seat at the table when making decisions about creating the customer experience? And what happens when they do?
What is the conflict between the designers role and those that make the rules for the organization? And how can the disciplines of governance and design work together to improve the customer experience and the experience of being on the digital team?
Show Notes
In this first Surfacing deep dive, hosts Lisa Welchman and Andy Vitale talk about design and governance.
Why do designers feel that they don't have a seat at the table when making decisions about creating the customer experience? And what happens when they do?
What is the conflict between the designers role and those that make the rules for the organization? And how can the disciplines of governance and design work together to improve the customer experience and the experience of being on the digital team?